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Delta to Launch Assistance-by-Text Platform

12 days ago   |   By Global Traveler

Delta Air Lines travelers with Apple devices will soon be able to use an app to contact the airline directly with urgent comments or complaints.
As part of Delta's mobile app, the feature, to be added to the app this fall, offers an alternative way to contact the airline rather than calling, e-mailing or venting on social media platforms like Twitter .
The airline claims it strives to keep technology in line with the current ecosystem, and as such, hopes to cater to a younger group of travelers who communicate grievances via a quick text message.
The app's feature allows customers to...
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